Returns & Replacements
We at Red Dragonz are a company who prides ourselves on giving the customer a fun and trouble free purchase. We want you to be 100% satisfied with your purchase.
Our Refund Policy applies to all purchases made online at http://www.reddragonz.com.
Items in new condition that have not been used can be returned or exchanged within 30 days of delivery.
Please note that any returns shipping charges are non-refundable.
If you have received the wrong item or it has arrived defective, please contact us here immediately and we will make things right.
To return or exchange an item please follow the steps below:
- Include a copy of the confirmation email from your order and note the new size, item desired or what is defective with the product. (We cannot guarantee all items and sizes will be in stock for exchanges.)
- Mail your return to:
Calle Las Garzas,
Urban Sunlake II, casa 40,
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue you a refund.
BUT if the order was returned due to an incorrect address or the package was unclaimed, Red Dragonz has the right to charge for the product to be re-shipped.